Salvage Wire

Salvage Wire
Helping Automotive recyclers become leaders in their industry

Monday, 1 June 2020

Recommended Reading and Listening List

Over the years the Salvage Wire team has read and listened to hundreds of books, radio shows and podcasts and the list below gives a snapshot of some of our favourites and the ones that have impacted us most.
We are sure that readers can add more to the list and your suggestions are welcome.

Books
The One Minute Manager - Ken Blanchard and Spencer Johnson 

Servant Leadership in Action - Ken Blanchard and Renee Broadwell

Good to Great - Jim Collins

David and Goliath - Malcolm Gladwell

Permission to Screw Up - Kristen Hadeed


The 21 Irrefutable Laws of Leadership - John C Maxwell

Developing the Leader Within You - John C Maxwell

Profit First - Mike Michalowicz

Building a Storybrand - Donald Miller

Entreleadership - Dave Ramsey

The Trident - Jason Redman

The 5 Second Rule - Mel Robbins

The Infinite Game - Simon Sinek

Black Box Thinking - Matthew Syed

Born to Win - Zig Ziglar

Proverbs - The Holy Bible


Note: Ken Blanchard and John Maxwell have written extensively, if you like these books there are many more from both authors.


Podcast and Radio

Entreleadership podcast

Storybrand podcast

The John Maxwell Leadership Podcast

Depollution from Salvage Wire

Tuesday, 19 May 2020

Battery Database

Every year there are fires in scrapyards across the world, in many cases the cause of the fire is not known but a large number are suspected to have been caused by batteries being mixed with the scrap.
Salvage Wire are calling on all vehicle manufacturers to release data that shows how many batteries are fitted in each vehicle, where they are and how to remove them.

The number of fires is causing concern across the scrap metal and vehicle recycling industries and action needs to be taken to reduce the volume of fires experienced.
One way is to make certain that all batteries are removed from end of life vehicles prior to these vehicles being crushed or shredded.

How difficult is that? I hear many ask. Surely these vehicles have a 12v lead acid battery that is normally in the engine bay, is easy to see because it is large and has two heavy leads going to the positive and negative terminals.
Agree, but many vehicles now have more than one battery in them, and some of these batteries are hidden away inside the vehicle and all of batteries need to be removed from the vehicle before the vehicle is crushed.

As an example, an Opel/Vauxhall Mokka could have 8 batteries in it when you include the 12v battery, tyre pressure sensors, key batteries and the telematics battery; the newest Ford Focus could also have 8 batteries including the alarm system and the number of batteries in each vehicle are increasing with every new model or upgrade.

We helped a vehicle recycler investigate which vehicles were causing fires as they were being crushed and identified a number that had an e-Call (or telematics) system fitted into the vehicle. These systems have batteries included so that they can operate after an accident, and in many cases the batteries are li-ion or NiMH types and are hidden inside the vehicle. 

If they stay in the vehicle they can explode as the vehicle is crushed, creating a fire. Or, they can start thermal runaway and catch fire some time later. By then the vehicle could be under a pile of scrap and a major fire could ensue. Also leaving them in the vehicle increases the risk of environmental damage after scrap processing.
In some cases the recycler does not have data to show how many batteries and their location so they do not know about these batteries, plus they do not look like a battery, and can be hidden away in locations that are not easy to access.

The vehicle recycling and scrap metal industries would like to work with vehicle manufacturers to produce a global database of all vehicles with full details of all batteries, where they are located in the vehicle, the chemistry of the batteries and how to remove them, so that we can reduce the volume of these batteries going into scrap piles, increase the volume of batteries being recycled and reduce the risk of fire.

Which global manufacturer is going to be the first to release their data so we can start this database? Over to you!

Common Practice

Common Practice: Indicates that a process may be standardised, for example; USB connections are common across a number of different components, DVD’s work in most DVD (and blu-ray) devices, and in the automotive industry there have been common practices on OBD ports for fault code readers, orange cable for high voltage vehicles and fuel inlets so mis-fuelling incidents can be minimised, bit one area that is not a common practice is the disconnection of high voltage systems on hybrid, plug-in and electric vehicles.
Wouldn’t it be great if all the manufacturers had the same disconnection plug, in the same place and the process to make the vehicle safe was the same. If only……….

There are three main disconnection processes, the service disconnect or big orange plug, the switch and the multiplug.

And the locations are all different; in the trunk floor, under the rear seat, behind the rear seat, in the engine bay, in the centre console, under a flap in the floor between the front and rear seats, and, underneath the vehicle!

It is really important that all service technicians, first responders and vehicle recyclers complete accredited training in how to safely work on electric and hybrid vehicles, have the correct tools and personal protective equipment available (and use them), and follow the manufacturers processes. 

For any one interested in learning more about these vehicles, completing accredited training and purchasing all the tools and PPE that will keep them safe and stop them being killed by an electric shock then contact Salvage Wire through our website.

All of the tools and PPE are available from EINTAC with a 10% discount by using the discount code SW1019


Wednesday, 13 May 2020

Electric and Hybrid Vehicle Best Management Practice

Electric Shock, Fire and Chemical risks are all part of working life as a specialist on electric and hybrid vehicles so we minimise and mitigate these risks by putting Best Management Practices (BMP’s) in place.


These vehicles can kill, incorrect handling or the failure to use appropriate tools and personal protective equipment could result in a lethal electric shock. Between 70 and 90 volts is enough to stop the heart from beating and most electric and hybrid vehicles work between 120 and 800 volts. Incorrect handling can also cause fires and battery fires are incredibly damaging with temperatures in excess of 500C in some cases, and a damaged battery could leak electrolyte which is very harmful to health.

There are three levels of risk, low, medium and high.

Low would include sales staff, valeters, drivers and the like. They need to know how the vehicles operate, how to plug them in to charge, the risks and dangers of use, and most importantly to never work on the vehicle when it is plugged in. I know this looks really obvious, but never wash an electric or hybrid vehicle when it is plugged in charging, for example. Why do I say this, well some valeters were killed by jet washing a plug-in hybrid when it was charging - a jet wash aimed at a charge plug doesn’t do them any good.

Medium. This includes incident response and recovery operations. Responders and recovery technicians need to be trained and have the appropriate PPE to keep them safe, they need access to the manufacturers details on battery location and how to make the vehicle safe. 
With the vehicle off, remove the key, put the handbrake on and chock the wheels to stop it moving, disconnect the low voltage (12v battery), check the high voltage system for damage and perform a shut down process if required. 

High. Vehicle repair and maintenance activities.
Here we have two levels of risk

1. routine maintenance when completing work that excludes the High Voltage systems, for example changing the engine oil and filter on a hybrid vehicle, replacing brake pads, or suspension work.


2. work involving the high voltage system, which could include collision repair activities, coolant or air conditioning work, or removal of a high voltage component.

With both levels of risk it is imperative that the technicians are trained to the appropriate competency level and are confident to complete the work; they must follow manufacturers guidelines; use suitable PPE and tools for the activity; and prevent unauthorised access to the vehicle by other people.

The guidelines below have been written for vehicle salvage and recycling operations, it is free to use as a template for readers to write their own best management practice that reflect their unique business, operation and circumstances - if you would like a copy then please contact Salvage Wire through the website www.salvagewire.com 

Specialist High Voltage PPE and tools
There are lots of kits and choices, but the minimum for a workshop must be:
  • Linesman’s Gloves (electrical safety gloves) Class 0 minimum (1000v rated)
  • High Voltage footwear
  • Safety Rescue Hook
  • Eye protection
  • Multimeter - Cat 111, 1000v minimum
  • Warning Signs
  • High Voltage Tools




All tools and PPE are available from EINTAC (https://eintac.com) and if you quote discount code SW1019 there is 10% off every order.


First responder or recovery personnel would not need all of the above, but gloves, footwear, eye protection, warning signs and HV tools should all be available.
It is recommended that recovery trucks carry neutralising kit for electrolyte spills.


Recyclers Best Management Practice Guide

Before vehicle collection
  • Train drivers how to identify risks from these vehicles and processes required to make vehicles safe. 
  • PPE and Neutralising kit should be available to drivers at all times and they have received training in how to use them.
  • Identify Electric and Hybrid vehicle prior to collection.
  • Investigate type of incident and damage sustained (flood, fire, accident damage)
  • Assess likelihood of battery damage (has vehicle sustained damage to area of vehicle where battery is housed etc).
  • Warn Driver of potential risks.

During vehicle collection
  • Utilise PPE
  • Assess vehicle condition and damage sustained prior to loading vehicle.
  • Mark vehicle with appropriate warning signs
  • Check battery status, including potential for any damage - inspect battery for physical damage, leakage or thermal incident (fire or discolouration of HV cables).
  • Telephone for advice if necessary
  • Complete neutralisation of any spilt battery fluid
  • If necessary, de-energise vehicle. 
  • If unsure - LEAVE IT WHERE IT IS and get a specialist.

Vehicle on-site - Parking/Storage
  • Suitable tools and PPE available
  • Access to vehicle information resource (see resources below)
  • Re-Assess vehicle for potential HV battery or HV system damage - inspect battery for physical damage, leakage or thermal incident (fire or discolouration of HV cables).
  • Mark vehicle with appropriate warning signs
  • De-energise vehicle, if unsure seek advice before de-energising
  • Once de-energised store vehicle on flat ground or suitable racking
  • Train staff how to handle vehicle correctly to avoid any further damage to HV systems, and only trained staff allowed to work on vehicle until it is deemed safe.
  • If a flood damaged vehicle, lift one end of the vehicle to drain as much water as possible prior to storage.
  • Make vehicle water tight prior to storage

Dismantling/Repair
  • Suitable tools and PPE available
  • Never work on vehicle alone - always have colleagues around ‘just in case’
  • Manual handling guidelines must be followed
  • Follow manufacturers guidelines or other resource (see below) when dismantling vehicle
  • Only trained staff allowed to work on vehicle until it is deemed safe.
  • Store battery appropriately - never mix battery types, store in the same orientation as when in the vehicle, store in such a manner that they cannot fall, or have anything fall on them.

Resources

Note: This is a guide only, all vehicle recyclers are advised to complete their own best management practices that are suitable for their specific requirements, operating practices, local rules, legislation, training and standards.

Thursday, 23 April 2020

Reduce employee turnover, reduce safety incident rates, attract better employees and increase profit.

Reduce employee turnover, reduce safety incident rates, attract better employees and increase profit. I am sure that most automotive recycling owners and managers would jump at this combination of win, win, win and win!

I can hear the doubters now; in this industry it won’t work, it will cost too much money, I haven’t got the time and many more objections. 

Before we start outlining our ideas lets be honest. This will not be an easy fix, it will take time, commitment and some cash, but the benefits far outweigh the investment that is put in.

We are talking here about Servant Leadership.
In a nutshell, Servant Leadership is described as helping your team (or your staff) be the best that they can be.
Many assume that you cannot serve and lead at the same time, but you can. This concept has been around for 2000 years but came into prominence when Robert K Greenleaf published ‘The Servant as a Leader’ in 1970.

Lets split this into two parts:
Servant - this is an implementation or operational role 
Leadership - this is a strategic or visionary role

All good leadership starts with a vision that outlines the purpose of the business, a picture of where the business is going and the values that will guide the business on its journey. This role is very much the traditional pyramid shaped hierarchy, with the bosses at the top of the pyramid and the staff cascading down to the base - it is clear who works for whom and who is responsible.

The servant part flips the pyramid upside down, this puts the customer contact people (and the customers) at the top of the organisation and the boss now becomes the least important person in the business because it is now the customers and the customer facing staff who are the most important and the bosses now have to work for the customers and the staff.

Implemented properly the benefits are massive; employee retention rates rise, staff are happier and satisfied with their work, because staff are happier the customers are better served, happier customers return for more purchases, people want to come and work for the business and profits are lifted.
Waste Connections in the USA were losing over 40% of their employees each year, many of them voluntarily leaving. They introduced a significant change to the management culture of the business that was based on Servant Leadership and over 5 years saw employee turnover rate drop from over 40% to 17%, and safety incident rates drop by 40%, over the same period they saw earnings rise, and Waste Connections became a place where people wanted to be rather than had to be, and they also attracted better employees because of the great culture in the business.

Want to know more - come to the Salvage Insight Launch Day on Wednesday 17 June at Stonebridge Golf Centre, Meriden, Coventry, where Peter Judd, Head of Salvage Insight, can tell you all you need to know.
Full details, please contact Salvage Insight via andy@salvagewire.com

Tuesday, 14 April 2020

Parking your car during Covid-19

Never before have so many cars been parked up and not moved for weeks on end - once the lockdown ends many will stay exactly where they are, why? A lot of modern petrol,
diesel, hybrid and electric vehicles are very sophisticated and their power hungry electronics mean that they are constantly ‘on’, using battery power to keep them ready for operation and maintain the ‘memory’ of all the ECU’s and computers, so this enforced lack of use could mean that the vehicle battery is drained of power and will not start the vehicle when needed.
Most of these vehicles are designed to retain their battery status for a few weeks - think long term parking when on holiday - but not for much longer.
An unattended battery in any vehicle will eventually lose its charge. Failure to keep the battery topped up could leave you in trouble, remove the battery from the vehicle to charge it and you could end up needing a full ‘re-boot’ from the local dealer, best option in this
circumstance would be to bring one of the vehicle recovery services out to put a booster on the battery so the vehicle can be started and the battery then brought back up to full power.
To be certain, make sure you start and run the car every week and once it has armed through drive it for about 15 minutes if possible. Driving the car periodically has several benefits. It will maintain the battery's charge, keep the engine and other components adequately lubricated and using the brakes will keep the discs clean and free from rust.

Friday, 20 March 2020

Road Map - Electric and Hybrid Vehicle Repairs

The UK was the first major economy to set a net zero emissions target by 2050 in law last summer, and in February the Prime Minister announced plans to bring forward a ban on petrol and diesel cars, which includes hybrid cars, to 2035 - five years earlier than initially planned.

We can draw parallels from Norway, who have already set out laws that ban the sale of brand new petrol and diesel engined vehicles from 2025 (a full ten years ahead of the UK); already over 50% of brand new vehicles sales are of zero emission vehicles.
Assuming similar trends over the next 10 years in the UK, the percentage of zero emission vehicles being sold will steadily increase, and as this occurs the volume of affordable used electric and hybrid vehicles in the market place will also steadily increase to a point where these vehicles will become the majority.
Depending upon the rate of change the UK Government have advised that they could bring the petrol and diesel ban forward by a few years.

This rate of change will mean that all businesses handling vehicles will have to learn about this new technology, and any other technology that becomes mainstream, such as Hydrogen Fuel Cell vehicles, so that they can continue to operate effectively. This will include training and development of their staff, investing in equipment and buildings, changing processes and procedures, understanding any new risks, health and safety implications, and also having the ability to work on every type of vehicle and powertrain on the road.

Don’t forget, this is not just electric and hybrid or fuel cell vehicles; there is an enormous amount of new advanced technology under development, including advanced driver assistance systems, autonomous operation, and many more innovations and designs.

All businesses involved with the repair, maintenance and transportation of vehicles will have to change and adapt, this includes: vehicle repairers, recovery agents, vehicle transporters, collision repair centres, valeting centres, fast fits, tyre specialists, windscreen replacement and many more, so how do companies grow, develop and become specialists in this vital area? This document will set out some proposals and suggestions for this development and growth.

Jim Collins, in his book Good to Great said “enduring great companies preserve their core values and purpose while their business strategies and operating practices endlessly adapt to a changing world’.

Clock Building, Not Time Telling
Build an organisation that can endure and adapt through multiple generations of leaders and product life cycles: the exact opposite of being built around a single great leader or great idea or a single owner or family.
Genius of AND
Embrace both extremes on a number of dimensions at the same time, instead of choosing A OR B, figure out how to have A AND B - purpose AND profit, continuity AND change, freedom AND responsibility etc.
Core Ideology
Instil core values and core purpose as principles to guide decisions and inspire people throughout the organisation over a long period of time
Preserve the Core and Stimulate Progress
Preserve the core ideology as an anchor point while stimulating change, improvement, innovation and renewal in everything else.

Therefore all businesses need:
Level 5 Leaders who build a company that can tick along without them; who have personal humility AND professional will; are ambitious for the company and have a sense of purpose beyond their own success; and are relentless in stimulating progress towards tangible results and achievement. This culture should be encouraged and developed throughout the management team and through the core values of the business. Succession planning means that there will never be any gaps in leadership as the team expands or changes as leaders move upwards, retire or depart.
Who First - Assessing all current team members and making certain the right people are ‘on the bus’; This could be brutal, as those people in the wrong seats have to be moved and some may need to get off the bus altogether. Develop recruitment policies that are driven by the need to bring people into the business that fit the culture, the core values and the ambitions of the company. Continuously develop and improve staff knowledge, ability and competence and promote from within as much as possible.     
To Be Brutal about Facts - Being honest, open and unafraid of the truth can be difficult. The culture of the company must be such that all members of staff can be honest, open and unafraid to speak the truth. This brings out the best in the right people, means that all discussions and decisions are taken for the right reasons and exactly follow the culture and values of the business, and any wrong decisions are squashed before they create damage.
Discipline - Building an enduring culture of discipline will bring massive levels of success to any corporation or business, gives all staff freedom AND responsibility and will eject those that do not share the values and standards of an organisation. Staff will be loyal, they will arrive on time; they will want to grow, develop and move upwards through the organisation; they will give their best every day and will step in and help in a crisis or time of need. 

Technology - Vehicle technology is driving change across the automotive industry, and is what this paper is about; this is the final point, deliberately. Technology is subservient to the business, getting the leadership, structure, core values and culture of the business has to come before the technology. If the technology comes first then we are wasting our time - staff can be trained and developed endlessly, but without leadership, structure, values and culture the business will not see the fruits of that training and development because staff will leave. It is said that people do not leave their job, they leave their manager, and this is very true!


Using all of the above we can now build a potential road map for automotive businesses to advance into the new ‘fully charged’ automotive era. 
If you want to build a road map for your business then contact Salvage Wire through their website www.salvagewire.com

Tuesday, 4 February 2020

Petrol and Diesel Car Sales Ban Brought Forward to 2035

The UK Government said today that from 2035 all new vehicle sales must be zero-emission vehicles, effectively banning the internal combustion engine from our roads.

Friends of the Earth’s Mike Childs said that the government was right to bring forward the ban, but that 2030 would be better than 2035 whilst the Society of Motor Manufacturers and Traders (SMMT) said that the 2035 target could not be met without ‘market transformation’. 

What are the facts:
  • Climate Change is bad for the planet and steps need to be taken to reduce our carbon emissions - the internal combustion engine is a contributor to carbon emissions so something needs to be done.
  • Norway have already legislated to stop the sale of brand new internal combustion engined vehicles in their country from 2025 - a full 10 years before the UK Government. Other countries in Europe, including Germany, are discussing the same rule for 2030.
  • The technology is already available, has sufficient range for the vast majority of motorists and charging infrastructure is improving. 
  • We are 15 years away from the proposed ban, a massive amount of time to develop the technology, build the charging infrastructure and develop new zero emission technologies.
  • This is not just electricity, zero emission vehicles include hydrogen powered fuel cells, so we are not completely reliant upon electricity
  • This is not a switch off of petrol and diesel powered vehicles, they will still be available to purchase up to the end of 2034, and it will take a number of years for these vehicles to roll through to the end of their lives and be replaced by a zero emission vehicle - and this was one of the reasons why the government brought forward the ban: the original date of 2040 would mean that there would still be internal combustion engined vehicles in use on the zero emission target date of 2050.

This will involve everyone, vehicle manufacturers, governments and legislators, power suppliers, drivers, owners and companies. 
  • Vehicle manufacturers need to bring affordable vehicles to market and increase supply
  • Governments and legislators need to help vehicle owners and drivers make the switch to zero emission vehicles
  • Power suppliers need to improve the grid, continue to invest in renewable power and the oil companies need to change and become power suppliers - as they see the sales of petrol and diesel (and oil) drop, they need to back fill this with hydrogen. Once the hydrogen refuelling infrastructure is there people will purchase and use hydrogen powered vehicles.
  • Vehicle drivers and owners need to look at their daily use, accept that the vast majority of them only travel 30-40 miles a day and an electric vehicle will be perfect for them. Fit a charge point at home and purchase a vehicle - for those that cannot park outside their house see the next point.
  • All companies, however small or large, need to invest in charging points so that their employees and customers can plug in and charge whilst the vehicle is not in use. When does a car stand still the most? At home, at work or when you are visiting a tourist attraction, shopping centre, city or town centre or an hotel - every single one of these needs enough charge points to cope with demand.


Is this a challenge? Yes, but more importantly this is an opportunity for the UK to show that it is one of the leaders in zero emission vehicles, that we can step up to a seemingly impossible task and achieve net zero by 2050; we can contribute to our planet and give our children and grandchildren a future that does not include the threat of global warming, and that they can still have personal mobility and the freedom to travel that we have.

Friday, 24 January 2020

New Offering From Salvage Wire

Salvage InsightA new offering from Salvage Wire

How can the vehicle salvage and recycling industry react to the challenges they currently face, the changing future, bring best practices into their business, attract staff, retain talented staff, remain relevant, profitable and successful?

Led by a former FTSE100 board level manager and leader, Salvage Insight is a range of Intensive Management Boot Camp/Hot House options for business owners and managers who want to:

  • Measure current value creation, exploring areas of high margin untapped potential. 
  • Create compelling customer experiences and value to give clear competitive advantage.
  • Market, promote and sell more effectively.
  • Improve profitability.
  • Manage smarter at every level of the business…and deal with non-performance.
  • Determine the most effective light-weight, fleet of foot management structure with strong value based performance metrics.
  • Create a Strategic Vision, refresh mission statement and develop a new time-bound Business Plan.

Find out more by contacting Salvage Wire at info@salvagewire.com 


Helping Automotive Recyclers Become Leaders in their Industry